Welcome to Ruby Odyssey. By using our website and placing orders, you agree to comply with the following Terms and Conditions. Please read them carefully before proceeding with any transaction.
1. Orders and Payment
- All orders placed on our website are subject to acceptance and availability.
- We only accept Cash on Delivery (COD) as our payment method.
- Payment must be made in cash upon delivery of the order.
2. Shipping and Delivery
- Orders are processed within 2-3 business days of confirmation.
- Delivery typically takes 5-10 business days, depending on location and courier availability.
- Customers will be notified once their order has been dispatched.
3. Returns and Refunds
- Returns are accepted within 7 days of receiving the product, provided the item is unused, undamaged, and in its original packaging.
- To request a return, contact us at [email protected] with your order details and reason for return.
- Refunds are processed in cash only, either at the time of return pickup or as otherwise arranged.
- We do not offer online or bank transfer refunds.
4. Cancellations
- Orders can be canceled before they are shipped by contacting us at [email protected].
- Once an order is dispatched, cancellations are not accepted.
5. Product Information
- We make every effort to display accurate product descriptions and images.
- Slight variations in color, size, or appearance may occur due to different production batches or display settings.
- If you receive a damaged or incorrect product, please contact us within 3 days of delivery.
6. Limitation of Liability
- Ruby Odyssey is not responsible for delays caused by courier services, weather, or unforeseen events.
- Our liability is limited to the value of the product purchased and does not extend to indirect or incidental damages.
7. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please reach out to us:
📧 Email: [email protected]