At Ruby Odyssey, we aim to ensure that you are fully satisfied with your purchase. Please read our returns and refunds policy carefully before making a purchase.

1. Return Eligibility

• Returns are accepted within 7 days of receiving your order.
• Items must be unused, undamaged, and in their original packaging to qualify for a return.
• Items that show signs of use, wear, or damage caused by the customer are not eligible for return or refund.

2. How to Request a Return

• To initiate a return, please contact us at [email protected] with the following details:
  • Order number
  • Reason for return
  • Photos of the item (if applicable, for damaged or incorrect products)
• Once reviewed and approved, we will arrange for return pickup or provide instructions for returning the item.

3. Refund Process

• After receiving and inspecting the returned product, we will notify you about the approval of your refund.
• Refunds are processed in cash only, either during the return pickup or as scheduled with you after return approval.
• We do not process refunds via online payment, bank transfer, or other electronic methods.

4. Non-Returnable Items

• Certain items marked as non-returnable or customized products cannot be returned or refunded.
• Products damaged due to mishandling, improper use, or negligence are not eligible for returns.

5. Contact Us

If you have any questions about our Returns and Refunds Policy, please reach out to us:

📧 Email: [email protected]